Refund & Returns

The window

You may return an unworn item within thirty days of delivery for a refund. Start the return from your account, or write to us, and we will issue the authorization and the address. Returns sent back without an authorization cannot be matched to an order and cannot be refunded.

Condition

Items come back unworn, unwashed and unaltered, with their tags attached and in their original packaging. Garments that arrive scented, marked, or showing wear are returned to you rather than refunded, and we will tell you why.

What cannot be returned

• Anything made to your own artwork or specification, including every LGCY Studio production order. These are made for you alone and cannot be resold.
• Items marked final sale at the time of purchase.
• Gift cards.
• Membership fees, which are governed by the cancellation policy.

None of this limits your rights where an item is faulty, not as described, or not what you ordered.

Who pays return postage

Return postage on a change of mind is yours. LGCY SIGNATURE and LGCY BLACK members receive a prepaid return label as part of the tier.

Where an item is faulty, damaged in transit, or not what you ordered, LGCY pays the postage both ways and you are not out of pocket.

Faulty, damaged or wrong items

Tell us within seven days of delivery and send photographs of the item and its packaging. We will replace it, or refund it in full including the original shipping, whichever you prefer. We do not ask you to pay anything to put our own mistake right.

Refunds

Refunds go back to the card or account that paid, within ten business days of the return reaching us and passing inspection. Your bank may take a further few days to show it. Original shipping is refunded only where the return is our fault.

Where an order qualified for free shipping and a partial return takes it below the threshold, the shipping we absorbed is deducted from the refund.

Exchanges

We do not hold stock against an exchange. Return the item for a refund and place a new order, which is faster and makes sure the size you want is actually reserved for you.

Parcels that do not arrive

If tracking shows no movement for seven days, or shows delivery to an address you did not give us, write to us and we will open a claim with the carrier and make it right. Parcels marked delivered to the address you supplied, and then taken, are not something we can refund, but we will help you pursue the carrier.

Wholesale and production orders

Wholesale purchases and LGCY Studio production runs are governed by the agreement signed for them, not by this policy.

Contact

support@lgcyapparel.com — LGCY APPAREL, INC., 30 N Gould St, Ste E, Sheridan, WY 82801.